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MODULES |
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OBJECTIVES |
HOURS |
1. |
PEOPLE & |
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Understanding employee motivation & |
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PERFORMANCE |
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performance |
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MANAGEMENT |
Importance of Coaching & Role of a Coach |
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Coaching |
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Understand concept of coaching |
8hrs |
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Coaching competency checklist |
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Building a coaching process |
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Principles of coaching |
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The GROW performance coaching model |
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Critical Skills for Performance coaching |
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Demonstration: Hands-on practical |
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coaching & counselling |
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2. |
PERFORMANCE |
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Counselling
Definition of counselling
Understanding role of counsellor |
4hrs |
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COUNSELLING |
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Personality and psychological issues |
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Common to psychological issues at work place
Signs & symptoms of Depression & anxiety at
workplace
Psychological First Aid at workplace |
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“The Skilled Helper Model” (Gerard Egan, 1998) |
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The counselling processes: identifying problem |
4hrs |
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situations, determining the needs, devising |
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resources; formulating action strategies and |
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assessing outcomes |
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Assignment: Organisational Research (25%) |
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3. |
EMPLOYEE |
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Understanding legal concepts on managing |
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GRIEVANCE |
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employee welfare |
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HANDLING & |
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- Complaint and grievances |
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DISCIPLINE |
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- What is grievances |
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- Causes of grievances |
8hrs |
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- Grievance handling procedureGrievance handling procedure |
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Understanding the legal rules eg. Employment |
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Laws on managing employee issues |
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- Corrective discipline |
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- Misconduct |
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- Disciplinary Procedure |
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TOTAL HOURS |
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24 hours |
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