Course Fee
RM 700 (inclusive SST) per participant
 
Objectives
This course presents a framework for continuous improvement of service where it really counts - at the point contact with the customers. The introduction of the Kaizen concept in this course would enlighten the participants of the effectiveness of applying Kaizen for continuous improvement in their day-to-day work. In addition to this, this course equips participants with strategies and skills that will help them make the most of their day-to-day interactions with people who receive their services, both inside and outside their organisations. Thus, this is considered as an “all-in-one” course for front liners catering for busy service industries.
 
TOPICS COVERED
Module 1 : Your responsibility in frontline service
Module 2 : Customer Relations
Module 3 : Communicating Effectively
Module 4 : Problem Solving
 
*For more information, please click and refer to the brochure.

Mr. Amirulamin Mat Yunus is a Certified Trainer issued by Human Resource Development Corp and also a Certified Lead Auditor for ISO 9001;Quality Management System. He has experience in legal and compliance field, specifically in conducting audit for a quality management system, including customer services. He graduated from University Malaysia Sarawak (UNIMAS) with a Bachelor Degree of Human Resource.