​1. MANAGING CHANGE – SUPERVISOR TO MANAGER

• What are the key roles?
• Roles and responsibilities of supervisors
• Success & Failures of Supervisors
• Transition from Worker to Supervisor

2. INTERPERSONAL & COMMUNICATION

• Interpersonal Skills
• Communication at the office
• Ideal communication competency
• Effective superior / subordinate communication

3. DELEGATING SUCCESSFULLY

• Understanding delegation
• Delegating effectively
• Monitoring progress
• Improving skills

4. MOTIVATING PEOPLE

• Analysing motivation
• Building up motivation
• Getting the best from people
• Rewarding achievement

5. MANAGEMENT PROCESS

• Planning
• Directing
• Controlling
• Coordinating

6. MANAGEMENT SKILLS

• Managing Time
• Managing Meetings
• Managing Teams

7. MANAGING DISCIPLINE & PERFORMANCE

• Duties and obligations of an employer/worker
• Misconduct
• Condonation
• Handling leave / absenteeism
• Domestic procedures