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Training Directory 2024
3A06-3A07, Block A,
Phileo Damansara II,
No. 15 Jalan 16/11, Seksyen 16,
46350 Petaling Jaya,
Selangor Darul Ehsan,

Tel: 603-7498 7200

Human Resource Management & Development
Behavioural Based Interviewing Skills

• Understand the expectations of Current day workforce
• Understand the method of mapping Competencies based on job Descriptions
• Able to interact in an informal manner during the Interview
• Able to identify the Positive & Negative indicators in Behavioral Competencies using STAR.

Topics Covered

​1.   Why Behavioral Interview

  • Realities in Interviewing
  • Understanding the X and Y Generation
  • Differences between Traditional and Behavioural Interviewing Techniques


2.   Understanding Competencies

  • Understanding Competencies
  • Competency Mapping Using the Job Description
  • Developing a Competency Matrix
  • Behavioral Indicators


3.  The Recruitment Process. 

  • The Job Analysis
  • The Job Description
  • Filling up the Employee Requisition
  • Glossary of defined behaviors
  • Effects of Personal Data Protection Act 2010 on Cross Referencing
  • Creating a dimension matrix
  • Analysing the CV and identifying the GAPS


4.   Questioning Techniques

  • Principles of Effective Interviewing
  • Developing Interview Questions
    • Open and Closed Ended Questions
    • Designing Behavioral Questions using TED
    • Probing & Hypothetical Questions
    • The Interview worksheet
    • Using STAR to evaluate answers
    • Paraphrasing

  • Evaluating body language
  • Avoiding Interview Bias


5.   The Interview

  • Types of Interviews
  • Characteristic of the Interviewer
  • Choosing a suitable environment
  • 3 stages in interviewing


Target Audience
  • Assistant Recruitment Manager/ Assistant HR Manager
  • Hiring Managers/ Heads Of Departments/ Section Managers
  • Recruitment / HR Executives
  • Those with no Experience in Recruitment.
  • Lectures
  • Group Discussion
  • Video Presentation
  • Mock Interview


Scheme SBL Fee RM 1, 100 (Not include 6% SST)
Duration Lectures 16 hours (2 days) Members Less Less RM100