​1. UNDERSTANDING HUMAN RELATIONS

• Understanding the Human Psychology
• Motivation that motivates people

2. INTERPERSONAL SKILLS

• Interpersonal skills
• Communications at the office
• Our Ideal Competency
• Effective Listening Skills
• Active listening techniques
• Listening and feedback skills
• 7 keys of effective listening
• 3 R’s of effective listening

3. COMMUNICATING BETWEEN/ACROSS DEPARTMENTS

• Communicating with your superior
• Effective communication skills with superior
• Effective communiction skills with peers
• Effective communication skills with subordinates
• Dealing with peers and subordinates

4. NON-VERBAL COMMUNICATION

• Message conveyed through non-verbalcommunication
• Understanding body language
• Understanding gestures
• Communication realm
• Rapport building and influencing skills

5. ASKING QUESTIONS

• Ask questions
• Knowing what to ask
• Choosing questions
• Strike the right tone
• Choosing questions styles

6. USING PEOPLE SKILLS IN DEALING WITH CONFLICT

• Manners
• Handling Complaints
• Keep your word
• Follow through
• Turn complains into winning situations
• Interacting with people

7. PASSING ON INFORMATION

• Finding out information
• Passing on information
• Being understood
• Giving feedback
• Handling conflict