​1. THE BASIC PRINCIPLES OF BUSINESS WRITING

• to develop a clear focus
• to create an awareness of purpose
• to respond to the needs of the reader

2. THE PROPER ORGANISATION AND PLANNING IN WRITING

• deciding on the correct channels
• what to accentuate and what to avoid
• dealing with writer’s block
• getting started
• paragraph development

3. INTERNAL CORRESPONDENCE

• memos, basic report layout & minutes of meetings

4. EXTERNAL CORRESPONDENCE

• understanding why we write letters
• planning the letter
• format styles

5. GOOD WRITING ETIQUETTE

• The principles of good writing:
• Conciseness
• Completeness
• Courtesy
• What to avoid:
• Sexism
• Cliches & Jargons

6. CHECKING

• spelling & basic grammar checking
• proof reading