1. BEING A SUPERVISOR TODAY
• An operational role
• A leadership role
• A communication role
2. WORK PROCESS & COMMUNICATION SKILLS
• Understanding workflow
• Organizing & delegating to improves work efficiency
• Directing superior workforce
• Control based on established standards
3. BEHAVIOURAL STYLES
• Understanding different behavioral styles
• Taking the right attitude
• The benefits of being assertive
• Key steps to being assertive
4. MONITORING AND DEVELOPING THE TEAM’S PERFORMANCE
• Monitoring your team’s progress
• Helping the team members build on their strengths
• Increasing the team’s productivity
• Being accessible and providing support
5. LEADERSHIP
• Definition of leadership and the qualities required to lead people
• Different leadership roles
• Your preferred leadership style
• Leadership styles – which is appropriate
*For more information, please click and refer to the brochure.