MODULE 1: WHY BEHAVIORAL INTERVIEWING
- The realities in Interviewing
- Understanding the X and Y generation
- Differences between Traditional and Behavioral Interviewing
In this Module participants will be able to understand their role as an Interviewer and as well as understanding the expectations of both the interviewers and interviewees.
MODULE 2: UNDERSTANDING COMPETENCIES
- Understanding Competencies
- Competency Mapping Using the Job Description
- Developing a Competency Matrix
- Behavioral Indicators
This module focuses on Mapping Competencies from Job Description and working on a Competency Matrix in developing questions and seeking answers to fit the behavioral indicators.
MODULE 3: THE RECRUITMENT PROCESS
The job analysis process
The job description
Filling up the Employee Requisition
Glossary of defined behaviors
Effects of Personal Data Protection Act 2010 on Cross Referencing
Creating a dimension matrix
Analyzing the CV and identifying the GAPS
Participants will be able to understand the Recruitment process and looking for performance GAPs in the Curriculum Vitae. For the purpose of cross reference, to understand the effects of Personal Data Protection Act (2010).
MODULE 4: QUESTIONING TECHNIQUES
Developing Interview Questions
Open and Closed Ended Questions
Designing Behavioral Questions using TED
Probing & Hypothetical Questions
The Interview worksheet
Using STAR to evaluate answers
Evaluating body language
Avoiding Interview Bias
In this part, participants will understand the different questioning techniques and using it to their advantage in getting the answers to access the candidate‘s Competency behaviours.
MODULE 5: THE INTERVIEW
This part will give participants and inside for the interview process and focuses on the practical part of welcoming the candidates, refreezing and closing the interview. Further the importance of having a Panel Interview and the role of the panelist, will be emphasized.
At the end of Day 2, a Mock interview will be conducted to access the candidates to evaluate their understanding of the Behavioral Event Interviewing (BEI).