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Training Directory 2024
3A06-3A07, Block A,
Phileo Damansara II,
No. 15 Jalan 16/11, Seksyen 16,
46350 Petaling Jaya,
Selangor Darul Ehsan,

Tel: 603-7498 7200

Human Resource Management & Development
Power of Coaching & Counselling for Improved Employee Performance

​To enable participants to:

  • Understand the importance of Coaching & Counselling at the workshop and how they are part of the change process
  • Have a better understanding of their role as a coach and counsellor
  • Understand the difference between Coaching & Counselling (Can’t do and won’t do)
  • Know when to coach staff and when to counsel them
  • Acquire the skills of Coaching & Counselling
  • Apply the effective steps of Coaching & Counselling at the workplace
Topics Covered
1. Why do Employees Fail to Perform?
  • Performance Factors
  • Personal Issues
2. Concept of Coaching & Counseling
  • Leadership & People Management skills
  • Key differences / Approach
3. Definition of Coaching & Coaching a Problem Employee
  • Coaching Process
  • Coaching Techniques
    • Identifying work problem
    • Solution and actions
    • Skills required
  • Step-by-Step Coaching Interview
  • Using the GROW Model of Performance Coaching
  • Situational Role-Play
4. Attitude/Motivation & Definition of Counseling
  • Psychology of Human Behavior
  • Maslow / Herzberg’s Motivation
  • Difficult Behavior
  • Positive Acknowledgement
  • Constructive Feedback
  • Questioning Skills
  • Listening Skills
  • Body Language
  • Counseling Process & Techniques
Target Audience

Supervisors & Managers (both HR & Non HR) who are ultimately responsible for producing results both directly and indirectly through the effort and competency of others.

  • Lectures
  • Role Play
  • Discussions
  • Video Presentation
Scheme SBL Fee RM1060
Duration 14 hours (2 days) Members Less Less RM100