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Training Directory 2023
3A06-3A07, Block A,
Phileo Damansara II,
No. 15 Jalan 16/11, Seksyen 16,
46350 Petaling Jaya,
Selangor Darul Ehsan,

Tel: 603-7955 7778
Fax: 603-7955 1945
Upcoming Trainings & Events
[Face to Face] WINNING DIFFICULT CUSTOMERMEF Academy, Petaling Jaya 15 February 2023 (9.00 AM – 5.00 PM)
Download Registration Form
Course Fee
RM 850 (inclusive SST) per participant
Serving a happy customers in enjoyable for those in a service role However, helping those who are “not so happy” can demanding, stressful and demotivating to the service staff who have not receive training as how to handle demanding customers. This course equips participants with strategies and skills that will help them make the most of their day to day interactions with people who receive their services, both inside and outside their organisations Thus, this is considered as an “all in one” course for front liners catering for busy service industries.
Participants will:
• Gain insight into people are different yet predictably different needs and Customers are people
• Develop emotional intelligence and application of emotion reducing method in the most challenging situation
• Develop confidence when involved in difficult customer interactions
Target Audience
Customer Relations Officers, Front-line staff e.g., Front Desk Assistants and those who come in constant contact with the customers.
• Module 1: A Review of Customer Service and Understanding What Customers Want
• Module 2: Customer Service Interpersonal Skills
• Module 3: Types of Difficult Customers
• Module 4: Understanding Individual Difference
• Module 5: Dealing With Specific Customer Situation Professionally
• Module 6: Customer Service Tools and Techniques and Knowing What and When to Say
Mr. Amirulamin Mat Yunus - Associate Consultant at MEF Academy. He graduated from University Malaysia Sarawak (UNIMAS) with a Bachelor Degree of Human Resource Development and now he is a Certified Trainer issued by Human Resource Development Corp. He started his career in a legal and compliance field and has experiences in conducting audit for a quality management system as he is also a Certified Lead Auditor for ISO 9001;Quality Management System.
This course will also be conducted at the following dates/venues
There are currently no events scheduled for other dates or venues.