​1.   Why Behavioral Interview

2.   Understanding Competencies

• Understanding Competencies
• Competency Mapping Using the Job Description
• Developing a Competency Matrix
• Behavioral Indicators

3.  The Recruitment Process. 

• The Job Analysis
• The Job Description
• Filling up the Employee Requisition
• Glossary of defined behaviors
• Effects of Personal Data Protection Act 2010 on Cross Referencing
• Creating a dimension matrix
• Analysing the CV and identifying the GAPS

4.   Questioning Techniques

• Principles of Effective Interviewing
• Developing Interview Questions
• Open and Closed Ended Questions
• Designing Behavioral Questions using TED
• Probing & Hypothetical Questions
• The Interview worksheet
• Using STAR to evaluate answers

• Paraphrasing

• Evaluating body language
• Avoiding Interview Bias

5.   The Interview

• Types of Interviews
• Characteristic of the Interviewer
• Choosing a suitable environment
• 3 stages in interviewing