Module 1: What Makes a Good Leader?
· Supervisors vs Leaders
· Leadership qualities
· The Situational Leadership model
· The Leadership Effectiveness and Adaptability Description (LEAD).
Module 2: Communication as Leadership Tool
· Commitment Curve
· Communication for motivation
· Leadership at Every Level
Module 3: EQ Self Management
· Emotional Intelligence
· Stress Management
· Team Dynamics
Module 4: Employee Development Models
· Coaching and Counseling
· On The Job training
· Job rotation / multiskilling
Module 5: Problem Solving
· Handling problems
· Generating solutions