Course Fee
RM 1, 600 (inclusive SST) per participant
OVERVIEW
Good communication is an essential tool in achieving productivity and maintaining strong working relationships at all levels of an organization. Employers who delivers clear lines of communication will rapidly build trust among employees, leading clear lines of communication which will build trust among the employees, leading to increase in productivity, output & morale in general. Meanwhile, employees who communicate effectively with colleagues, managers & customers are always valuable assets to an organization and it is a skill which can often set people apart in the organization. Poor communication in the workplace will inevitably lead to low confidence in their abilities which will lead to demotivation inevitably in the organization.
OBJECTIVE
1. Professionally Communicate with different types of people.
2. Understand the sensitivities during Communication.
3. Able to respond and clarify information effectively.
4. Enhance the listening abilities and connect better with audiences.
METHODOLOGIES
• Case Study
• Group Activity
• Role Play
• Videos
PARTICIPANTS
• Managers
• Executives
• Supervisors
COURSE OUTLINE
MODULE 1: UNDERSTANDING COMMUNICATION PROCESS
• What is communication all about
• Understanding the process of Communication
• Getting to grips with individual responses
MODULE 2: SEEING, HEARING & FEELING YOUR WAY TO BETTER COMMUNICATION
• Getting to grips with senses
• Listening to the world of words
• Acknowledge the importance of the eye
• Making VAK system work for you
MODULE 3: QUESTIONING AND LISTENING SKILLS
• Listen, Clarify & Respond
• Paraphrase/ Summarize
• Asking question tips
• Asking questions to help Make decisions
• Challenging limited beliefs
MODULE 4: CREATING A RAPPORT
• Knowing why rapport is important
• Having basic techniques of building rapport
• Understanding others point of view
MODULE 5: INFLUENCING WITH INTEGRITY
• Language of persuasion
• Understanding the META Communication model
*For more information, please click and refer to the brochure.