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Training Directory 2024
 
MEF ACADEMY
3A06-3A07, Block A,
Phileo Damansara II,
No. 15 Jalan 16/11, Seksyen 16,
46350 Petaling Jaya,
Selangor Darul Ehsan,
Malaysia

Tel: 603-7498 7200

 
 
Upcoming Trainings & Events
 
FRONTLINERS- At Your Service Online Learning – Microsoft Teams / ZOOM 11 April 2023 (9.00 AM – 5.00 PM)
Download Registration Form
 
Course Fee
RM 700 (inclusive SST) per participant

 
Objectives
This course presents a framework for continuous improvement of service where it really counts - at the point contact with the customers. The introduction of the Kaizen concept in this course would enlighten the participants of the effectiveness of applying Kaizen for continuous improvement in their day-to-day work. In addition to this, this course equips participants with strategies and skills that will help them make the most of their day-to-day interactions with people who receive their services, both inside and outside their organisations. Thus, this is considered as an “all-in-one” course for front liners catering for busy service industries.
 
TOPICS COVERED
Module 1 : Your responsibility in frontline service
Module 2 : Customer Relations
Module 3 : Communicating Effectively
Module 4 : Problem Solving
 
*For more information, please click and refer to the brochure.
 
Trainer
Mr. Amirulamin Mat Yunus is a Certified Trainer issued by Human Resource Development Corp and also a Certified Lead Auditor for ISO 9001;Quality Management System. He has experience in legal and compliance field, specifically in conducting audit for a quality management system, including customer services. He graduated from University Malaysia Sarawak (UNIMAS) with a Bachelor Degree of Human Resource.
 
This course will also be conducted at the following dates/venues
 
There are currently no events scheduled for other dates or venues.