Course Fee
RM 1, 800 (inclusive SST) per participant - Non-Member
RM 1, 600 (inclusive SST) per participant - Member
About the Course
This program is designed to help individuals to improve their professional communication and conflict resolution skills and build confidence in their ability to effectively communicate in various workplace.
Through interactive sessions and practical exercises, participants will develop their presentation skills as well as learn strategies for effective collaboration and conflict resolution. Our program is led by experienced instructors who provide personalized feedback and guidance to help each participant achieve their communication goals.
Course Objective
1. Enhancing communication skills
The workshop focuses on improving participants’ verbal and non-verbal communication skills, such as active listening, effective speaking and body language.
2. Developing assertiveness
Participants learn to express their thoughts, feelings and needs in a clear and confident manner without being aggressive or passive.
3. Practicing communication in real-life situations
The workshop provides opportunities for participants to practice their communication and confidence skills in realistic scenario, such as roleplaying exercises.
Target Audience
This impactful workshop is designed to inculcate Junior Executives, Probationary Employees, Supervisors and Support Staff with the knowledge, skills and attitudes to communicate better and the workplace.
Key Take-Aways
1. Improved communication skills
Participants may be able to express themselves more clearly and effectively, listen actively and respond appropriately to others, and understand the importance of non-verbal communication.
2. Increased self-confidence
Participants may feel more confident in themselves, their abilities and their interactions with others. They may be better equipped to handle challenges and make decisions with greater self-assurance
3. Enhanced interpersonal skills
Participants may be better able to build and maintain positive relationship with others, including colleagues, clients and stakeholders. They may also be more adept at navigating conflicts and providing constructive feedback.
Course Outline
Module 1: Work, Career, and Self
Module 2: Ethics and Professionalism
Module 3: Teamwork: Choice or Compulsion?
Module 4: Negotiation and Conflict Management
Module 5: Strategies for Managing Work Stress
*For more information, please click and refer to the brochure.