Course Fee
RM 850 (inclusive SST) per participant
As Supervisors are the linking pin between the Management and the lower-level workforce in the organization, the many expectations lie beyond just motivating and delegating jobs. On Productivity and efficiency levels, Supervisors are inclined to develop with management in ensuring the total job expectations are met and achieved. Supervising the day-to-day operations and focusing on minimizing wastage and utilizing the resources effectively is the goal of many operations.
In this program we focus on developing specific tools for Supervisors to use in handling their day-to-day job processes, by focusing on specific models that are applicable for the different situations.
OBJECTIVES
At the end of this program, participants will be able to;
1. Have a overall guideline in dealing with day-to-day Supervisory challenges
2. Understanding specific functions and using certain models to assist in job executions
3. To have a wider perspective in job planning and execution.
METHODOLOGY
1. Roleplay
2. Case Study
3. Games
COURSE OUTLINE
1. BEING A SUPERVISOR TODAY
• An operational role
• A leadership role
• A communication role
2. WORK PROCESS & COMMUNICATION SKILLS
• Understanding workflow
• Planning workflow process
• Organizing & delegating to improves work efficiency
• Directing superior workforce
• Control based on established standards
3. BEHAVIOURAL STYLES
• Understanding different behavioural styles
• Taking the right attitude
• The benefits of being assertive
• Key steps to being assertive
4. MONITORING AND DEVELOPINGTHE TEAM’S PERFORMANCE
• Monitoring your team’s progress
• Helping the team members build on their strengths
• Increasing the team’s productivity
• Identifying the right time for coaching
• Being accessible and providing support
5. LEADERSHIP
• Definition of leadership and the qualities required to lead people
• Different leadership roles
• Your preferred leadership style
• Leadership styles – which is appropriate
*For more information, please click and refer to the brochure.